Fujitsu

Fujitsu named leader in ServiceNow Ecosystem Partners 2025 ISG Provider Lens ™ Study

Fujitsu has been recognized as a leader in the ServiceNow Ecosystem Partners 2025 ISG Provider Lens ™ Study across all three quadrants: ServiceNow Consulting & Implementation Services, ServiceNow Managed Services, and Innovation on ServiceNow, covering the AP&J market.

A badge from ISG recognizing Fujitsu as a ServiceNow Ecosystem Partner for Consulting Services leader in Australia

Innovation in ServiceNow

A badge from ISG recognizing Fujitsu as a ServiceNow Ecosystem Partner for Implementation and Integration Services leader in Australia

ServiceNow Consulting and Implementation Services

A badge from ISG recognizing Fujitsu as a ServiceNow Ecosystem Partner for Managed Services Provider leader in Australia

ServiceNow Managed Services Providers

The ISG Provider Lens™ reports evaluate independent vendors and service providers based on their capabilities in specific technology areas and regions. In this report, Fujitsu’s strong collaboration with ServiceNow is highlighted, particularly its ability to help organisations build strategic roadmaps for ServiceNow adoption that align with business goals and objectives.

Fujitsu’s strategic partnership with leading industry experts has further strengthened its capabilities in service management advisory, consulting, and delivery, enhancing its position as a trusted ServiceNow partner.

Fujitsu has earned recognition for its innovation and consistent delivery of high-quality ServiceNow projects and services across the region. As a leading ServiceNow partner in AP&J, the company has demonstrated significant strength in the following areas:

Depth of expertise across ServiceNow product lines (IRM, CSM, HR, ITSM)
Integrated Risk Management and SecOps excellence
Leading-edge CASE managed services methodology
Deep collaboration with ServiceNow, including industry-solution co-development via the Fujitsu-ServiceNow Innovation Center
Development of AI -based solutions to optimise supply chain solutions
Data-assured secure GenAI across a variety of domains, adhering to high data sensitivity and security requirements

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Comments

The ISG Provider Lens™ reports are designed to provide objective insights into the competitive positioning of service providers. These quadrant studies support enterprise buyers by offering in-depth evaluations of provider strengths, differentiators, and unique value propositions across various markets.

"Fujitsu is a leading global player in the ServiceNow ecosystem, Fujitsu offers deep expertise across all product lines, excels in IRM and SecOps, utilizes a leading-edge CASE managed services methodology, collaborates closely through their Innovation Center, and provides data-assured secure GenAI solutions."

- Ashwin Gaidhani, ISG Provider Lens™ Analyst

“We’re honoured to be recognised by ISG as a leading ServiceNow provider in APACJ. At Fujitsu, we take a holistic and people-first approach to delivering value across the entire ServiceNow journey—combining strategic consulting, fast and cost-effective implementations, deep industry specialisations, and robust managed services delivered through a hybrid resource model that blends local expertise with global scale. We place our customers at the heart of everything we do, ensuring their needs guide our solutions. With this end-to-end approach, we help our clients accelerate time-to-value and drive long-term success on the ServiceNow platform.”

- Meg Santos, Head of Fujitsu ServiceNow, Oceania